Privacy Policy

Last updated: January 2026

Information We Collect

When you request a quote, make a booking or contact us, we collect the information you provide: your name, phone number, email address, pickup and destination details, travel dates and times, passenger counts, flight numbers and any notes you add. For bookings, we also collect the payment information necessary to process your reservation.

We may automatically collect limited technical information when you visit the site, such as your browser type and pages viewed, to keep the site working and improve it.

How We Use Your Information

We use your information to provide the service you request: to prepare quotes, arrange and dispatch your chauffeur, track your flight, process payment, and communicate with you about your booking. We use contact details to respond to enquiries and, where you have agreed, to send service updates.

We do not sell your personal information. We share it only with the people and systems needed to deliver your ride, such as your assigned chauffeur and our dispatch and payment providers.

Data Retention and Security

We keep booking records for as long as needed to provide the service, meet legal and tax obligations, and resolve disputes. We take reasonable measures to protect your information, though no method of transmission or storage is completely secure.

For corporate accounts, trip records are retained to support consolidated billing and reporting, and are made available to the account administrator you designate.

Your Choices

You may request access to, correction of, or deletion of the personal information we hold about you, subject to records we must retain by law. You may opt out of non-essential communications at any time. To make a request, contact us using the details below.

This site is operated from Illinois, United States, and is intended for arranging ground transportation in the Chicago region.

Contact

Questions about this policy can be directed to info@chauffeurservicechicago.co.